Datto Case Study

In just a few years, Datto’s business had doubled. Home grown systems were starting to hamper the scalability of the business. The clear answer was a transition to a new set of standard, industry proven systems across their lead to cash processes. A few weeks after go live of the new order to cash process, it became apparent that both internal and external stakeholders were experiencing challenges in executing even simple tasks. In addition, the IT support teams were struggling to keep pace with issues and feature requests. That’s when Datto’s CEO, Tim Weller, reached out to Notch Above to determine just how big the problem was and how best to solve it before it impacted their business. Here’s how we did it…